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FAQ  |
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For mail orders, we do accept personal checks and money orders. If you wish to pay with a check or money order, please choose your merchandise from our online store and then follow our easy instructions on how to order by mail.
Do you charge for shipping & delivery?
Our shipping charges are based on item and shipping destination. Please email or call us toll-free at 1-800-771-2730 prior to ordering to receive a free freight quote. Free Shipping promotion only applies to the Continental US.
Do you offer set-up & installation?
Most of our products only require minimal assembly. However, if you need assistance we can refer you to a service in your area.
For our Southern California
shoppers, we can provide set-up, installation, service, and move/relocation
services in San Diego and Orange counties.
Can you ship to an APO address?
At this time, we are unable to ship to APO addresses.
Can you ship to a PO Box?
At this time, we are unable to ship to P.O. Boxes.
When will I be contacted to confirm my order?
Prior to processing your order, an iFitnessDirect.com representative will contact you to confirm pricing, shipping, and product
When will I be contacted regarding the delivery?
Immediately after your order is processed, we will email or call you with your shipping information. Our shipping company will call you prior to delivery to coordinate a convenient delivery time for you.
How do I check the status of my order?
We will email or call you with your shipping information. This will include a toll-free contact # and your personal tracking #. This allows you to easily track the daily progress of your order.
Do you have a catalog?
Our site works as our online catalog. We try to add products regularly to give you the best possible selection. It would be difficult to for us to keep a printed catalog current. If you are unable to find what you are looking for at iFitnessDirect.com, please call one of our sales representatives at 1-800-771-2730 for assistance.
Who do I call if I need a spare part or service?
Please send us an email at TechService@eFitnessDirect.com. Let us know the product that you have, and we will refer you the manufacturer or parts dealer. Our service technician can answer your online questions and refer you to a trained technician in your area.
What if my delivery contains damaged goods?
If your product sustains damage during shipping or contains a manufacturer's defect, contact an iFitnessDirect.com representative immediately. Please make sure to note any damage on the freight bill next to your signature. You can call us toll-free 1-800-771-2730 or email CustomerService@eFitnessDirect.com . Remember to keep all the original packaging for any items that need to be returned. All returns need to be authorized through the iFitnessDirect.com customer service dept. prior to return.
How can I exchange a product?
If you are not completely satisfied with your purchase, our customer service dept. can arrange a return authorization within fifteen days of the receipt of your product. Call us at 1-800-771-2730 or Email CustomerService@eFitnessDirect.com. The product must be returned in new, re-saleable condition in the original boxes with all the paperwork for a refund, credit, or exchange. Shipping charges are not refundable. All used products are inspected by our service technician to ensure proper performance prior to delivery. We are unable to accept any returns or exchanges of used or refurbished products.
How do I return a product?
If you are not completely satisfied with your purchase, our customer service dept. can arrange a return authorization within fifteen days of the receipt of your product. Call us at 1-800-771-2730 or Email CustomerService@eFitnessDirect.com. The product must be returned in new, re-saleable condition in the original boxes with all the paperwork for a refund, credit, or exchange. Shipping charges are not refundable and customers are responsible for paying actual shipping costs, which may differ from quoted promotional pricing. All used products are inspected by our service technician to ensure proper performance prior to delivery. We are unable to accept any returns or exchanges of used or refurbished products.
What is your warranty policy?
Most of our products are sold with an existing warranty given by the manufacturer. If you have any questions regarding a warranty on a particular product, please email us at info@eFitnessDirect.com or call 1-800-771-2730.
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